October 2009
1 post
2 tags
4 experience hacks
Can you significant improve a customer experience simply by following a few simple procedures? That’s what I’m going to explore for an upcoming talk at Failcon in San Francisco.
No it’s not ideal No, I don’t think that you can simply follow a few recipes and create a mind-blowing customer experience. That takes culture, leadership, vision, and other through-and-through elements that go to the...