I’m really looking forward to 2014. So it’s past time to say goodbye to 2013. Here’s a few things that I’m really proud of contributing to in 2014, if even in a small way.
The Relaunch of adaptivepath.com
I just stumbled across some rough initial sketches of this today. The great results were achieve by a lot of talented folks, including the people at Tomorrow Partners and our own Pam Daghlian, Rae Brune, Amber Reed, and many more. Go team.
This was an important step in telling the story about how we have been working successfully, and a change from how people thought about Adaptive Path.
Adaptive Path’s Guide to Experience Mapping
Experience Mapping is a method we’ve been using to achieve a lot of great results at Adaptive Path. So we put together a guide about it. The guide combined many ideas from the bigger professional community and things we made up on our own, so we wanted to share back out what we’ve been doing.
Patrick Quattlebaum, Chris Risdon, Bryn Bowman, and several others took a rough idea and turned it into a wonderful guide. Great stuff.
The Service Experience Conference
We launched a totally new conference this year, bringing together a diverse set of folks that all were thinking and working in similar ways. It just clicked. Jamin Hegeman, Jessica Blake, Nelly Wollenberg, and Chelsa Robinson all made it happen without blinking. Thanks to Dave Gray for headlining it.
A handful of other highlights…
- We wrapped some successful re-thinking of our brand with the folks at Great Monday. It was the culmination of the most significant work I did in 2012.
- We ripped apart our crazy meeting schedule at Adaptive Path, starting all-hands meetings on Monday mornings that replaced numerous weekly/bi-weekly meetings and monthly company meetings. I think the result is fewer meetings, better communication, and more progress.
- The new adaptivepath.com gave me a nice venue for blogging Serving Experience As the Product and Five Ways People Adopt and Love Change, two things I’ve been stewing on for a while.
But mostly, the people
I’ve enjoyed being a CEO far more than I anticipated. The delight I get is from helping connect people to opportunities and to each other. Plus seeing people grow other people is incredibly exciting. And given how we help other organizations, that’s been happening within and beyond Adaptive Path.
Some of the things I’ve enjoyed working with people on are listed above, but here’s a few more:
- Finding really crisp and well-scoped goals for people that can address many things at once
- Shaping new rules & tools to help people go about things differently
- Recognizing when we need best practices versus when we need to do something new
- Introducing very-specifically-chosen new words as a way to change culture
So thanks everyone for a great 2013, but I’m really looking forward to 2014!