I’m the CEO of Adaptive Path, a ground-breaking consultancy and a passionate community for creating great human experiences that drive business.
I co-authored Subject to Change, a book on creating great products and services in an uncertain world.
I helped give birth to sketchboards.
I’m interested in new approaches to improving customer experiences.
For the past 7 years I’ve lead a conference on the management of experiences called MX.
I like spreadsheets, IPAs, LEGOs, and progress.