about

I work at Adaptive Path, a pioneering experience design consultancy.

I co-authored Subject to Change, a book on creating great products and services in an uncertain world.

I like to talk about The Long Wow and Experience Hacks.

I helped give birth to sketchboards.

I’m interested in new approaches to improving customer experiences.

For the past 4 years I’ve lead a conference on the management of experiences called MX.